What is the check-in and check-out policy at The Black Swan - The Inn Collection Group?
Check-in is at 15:00 and check-out is at 10:30.
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The Black Swan - The Inn Collection Group, Helmsley
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Key details
About the Hotel
Market Place, Helmsley,
- Steps from Helmsley Castle
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Situated a mere 150 metres from the history-rich medieval stone fortress "helmsley castle", the 4-star smoke-free The Black Swan - The Inn Collection Group Helmsley features a shared lounge and a banquet hall. Staying at this Helmsley inn, guests can discover the rural area, well-known for cultural highlights like Look Gallery Helmsley, which stands just a 5-minute walk away.
Location
4.3 km from Church of St Hilda, the hotel is also 3.9 km from Church Of St Saviour. Places of worship to visit approximately a 15-minute drive from Black Swan - The Inn Collection Group Helmsley include Ampleforth Abbey.
Guests might as well enjoy proximity to Helmsley Walled Garden, situated merely 0.6 km away. The accommodation is within 20 minutes' walk of Duncombe Park.
Helmsley Market Place bus stop, offering a direct link to the city attractions and main places, is only steps away from this hotel.
Rooms
The Black Swan - The Inn Collection Group offers 57 rooms with tea and coffee making equipment, and such modern conveniences as complimentary wireless internet and a flat-screen TV with satellite channels. An ironing set are featured for guests' comfort. Featuring comforts such as hairdryers and towels, the private bathrooms are fitted with a separate toilet and a shower/bath combination.
Eat & Drink
Black Swan - The Inn Collection Group offers an à la carte restaurant as well as a coffee bar. The restaurant serves European cuisine. Nearby restaurants, including Helmsley Spice is right near the property.
“The Black Swan, now part of The Inn Collection Group, still evokes a sense of Helmsley's hospitality, even with a change in ownership. The historical ambiance, blending Elizabethan, Tudor, and Georgian styles, remains a visual draw. I think the communal spaces encourage the kind of relaxation that makes a countryside visit worthwhile.”
Select your room type
The Black Swan - The Inn Collection Group offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Double or Twin Room2 persons20 sq. feet1 King-size bedHeatingShowerroom details
- Suite Double Room View2 persons32 sq. feet1 King-size bedBathtubHeatingroom details
- Cosy Double Room2 persons17 sq. feet1 Double bedHeatingShowerroom details
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Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
The Black Swan - The Inn Collection Group offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
Services
- Housekeeping
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Children's menu
Spa & Leisure
- Garden area
Room features
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
The Black Swan offers a delightful selection of dining experiences that highlight the rich flavors of Cumbria. Guests can enjoy meals in charming settings, whether indulging in a hearty breakfast or a romantic dinner under the stars, accompanied by live music and an impressive wine selection.
Location
Market Place, Helmsley,
Explore Helmsley
Explore Helmsley
Helmsley Castle
2 minutes' walk
A historic Norman castle with stunning ruins located right in the heart of Helmsley, ideal for history enthusiasts.
Helmsley Walled Garden
8 minutes' walk
An exquisite 18th-century garden of diverse plants and flowers, featuring peaceful walking paths and seasonal events.
National Centre for Birds of Prey
19 minutes walking
A conservation center showcasing birds of prey with daily flying displays and interactive experiences for all ages.
Duncombe Park
20 minutes' walk
A majestic 18th-century estate with landscaped gardens and a rich history, perfect for a scenic day out.
Discover the local attractions near The Black Swan - The Inn Collection Group
Seek out notable attractions near Black Swan Helmsley for a rich experience in Helmsley
Great for history enthusiasts and scenic walks: Helmsley Castle
Ideal for tranquil strolls and garden lovers: Helmsley Walled Garden
Perfect for outdoor leisure and picnics: Duncombe Park
Best for historical exploration and nature views: Rievaulx Abbey
Suited for appreciating architecture and quiet reflection: Church of Saint Oswald
Well suited for spiritual retreats and peaceful visits: Ampleforth Abbey
Ideal for art lovers and local exhibitions: Look Gallery Helmsley
Great for scenic walks with picturesque views: Rievaulx Terrace and Temples
Best for history buffs and cultural exploration: St Gregory's Minster
Perfect for enjoying performances and community events: The Helmsley Arts Centre
Walking Tours
5 minutes' walk
Guided history tours around Helmsley highlight its charming landscape and architecture; booking is recommended.
Birdwatching
20 minutes walking
Birdwatching at the National Centre for Birds of Prey includes exciting displays and learning about conservation.
Cycling in the Yorkshire Moors
10 minutes' drive
Cycling trails in the surrounding moors provide scenic views and an exhilarating adventure for thrill-seekers.
Spa Treatments
10 minutes' drive
Relaxing spa options in nearby facilities offer massages and wellness packages, ideal for a rejuvenating retreat.
The Black Swan Tearoom
1 minute' walk
A charming tearoom serving traditional afternoon teas and light lunches in a cozy atmosphere.
La Trattoria
2 minutes' walk
An Italian eatery known for its delicious pasta dishes and friendly service, perfect for families and couples.
Helmsley Spice
2 minutes' walk
Authentic Indian cuisine with a wide range of dishes to satisfy spicy cravings; vegetarian options available.
The Feathers Hotel
2 minutes' walk
A relaxed venue offering classic British dishes in a historic setting; reservations recommended for busy times.
Discover dining options near The Black Swan - The Inn Collection Group
Enjoy excellent dining options near Black Swan Helmsley that cater to a variety of tastes
Well suited for local cuisine and casual dining: Helmsley UK
Perfect for relaxing meals in a historic setting: The Feathers Hotel
Great for hearty pub fare and social gatherings: The Royal Oak Hotel
Ideal for afternoon tea and light refreshments: The Beck Tea Room
Suited for coffee lovers and quick bites: Crema Coffee House
Best for authentic Italian dining in a cozy atmosphere: La Trattoria
Well suited for creative dishes and vibrant settings: The Gallery
Perfect for family-friendly meals and relaxed dining: Gepettos
Helmsley Arts Centre
10 minutes' drive
A vibrant cultural hub featuring art exhibits and performances; check their schedule for upcoming live events.
The Royal Oak Hotel
1 minute' walk
A local pub with a welcoming ambiance, often hosting quiz nights and live music, great for social outings.
The Helmsley Brewery
5 minutes' drive
Local brewery tours with tastings; ideal for craft beer enthusiasts looking to experience local flavors.
Outdoor Movie Nights
10 minutes' drive
Seasonal outdoor movie nights cater to all ages, providing family-friendly fun under the stars.
Getting around
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Property information and rules
Check-in
from 15:00-23:00
Check-out
from 07:00-10:00
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel The Black Swan - The Inn Collection Group provides visitors with a free full breakfast.
Pets
Pets are allowed on request.
Number of rooms:
57
Reviews and Ratings
Feedback about The Black Swan - The Inn Collection Group from previous guests about their experience.
Show moreShow less
Pros
Great location
Good breakfast
Good room
Cons
Communication issue
Unwelcoming staff
Guest reviewsbased on 1704 reviews
Harry from United Kingdom
Couple
Cosy Double Room
3 nights in December 2025
|
Reviewed: February 17, 2026
9.0/10
a lovely stay in a charming place
seamless check-in enchanting view warm atmosphere engaging staff
I was pleased with the seamless check-in. It felt so cute. the market place view from my room was enchanting, especially with the christmas lights (it was magical). i found the decor to be lovely. the staff was helpful, always smiling and engaging with guests.
I found that the car parking spaces were limited. I had to park a bit down the road.
Location
9/10
the hotel has a perfect location right on the market square. despite its central position, my room was surprisingly quiet. the convenience made exploring the town easy.
Service
9/10
The staff was friendly and helpful throughout my stay. they made sure i had all the information i needed about the area. the breakfast service was quick, and the staff were attentive. The hot food was served directly to my table.
0 Helpful
|
Joseph from United Kingdom
Single
Cosy Double Room
3 nights in November 2025
|
Reviewed: February 12, 2026
9.0/10
Good Stay
helpful staff clean room convenient location free parking
I found staff were helpful and attentive. I really appreciated the room was clean and well-kept. The location was convenient, it allowed easy access to local attractions. I was particularly happy they offer free parking, it removed a lot of stress.
The gravel path to the garden is a bit sloped, I feel it could be safer.
Location
9/10
The hotel is near shops, pubs, local parks and restaurants. It is also near local National Park walks, it makes it easy to explore the area. I noticed the pretty village square adds a special charm.
Dining
8/10
The hotel provides a good breakfast with many options. I saw the speed, heat, and quality of the food was great. The atmosphere was pleasant, I thought it added to the dining experience.
Service
10/10
The staff was friendly and helpful . I observed the reception staff was attentive and provided directions to free street parking. They addressed questions promptly, I was happy with their service.
0 Helpful
|
Paul from United Kingdom
Couple
Double or Twin Room
4 nights in November 2025
|
Reviewed: January 29, 2026
9.5/10
Fantastic Stay!
beautiful garden lovely staff good breakfast central location
I loved the garden. It had beautiful decor and plenty of seating. Staff were very lovely. The food was very nice too. Breakfast included great choices. The quality was good. The location provided easy access to town and the surrounding areas.
The drinks felt ridiculously expensive!
Rooms
9/10
The room was nicely decorated. The bed felt comfortable. The room was very clean. The adequate size provided enough space to move around comfortably.
Service
10/10
The staff was friendly and helpful. They addressed all my requests quickly and efficiently. Their cheerful attitude created a cute atmosphere. The attentiveness contributed positively to my overall experience.
Location
10/10
The hotel's location offers great access to walking areas. It is near the town center, nice for easy exploration of local attractions. This central position simplifies access to nearby shops, restaurants, and points of interest.
Facilities
9/10
The pub is cosy and inviting. I liked the hidden areas throughout the large hotel. Parking was available, although a little confusing at first. The hotel is dog friendly and manages pets well.
0 Helpful
|
Elijah from Israel
Family with children
Family Room Bunks
1 night in November 2025
|
Reviewed: December 06, 2025
5/10
Underwhelming Experience
dusty room bed hairs
The check-in process was easy and smooth.
The room was dusty and had hairs on the bed, which indicates poor cleaning. This was quite disappointing.
0 Helpful
Tom from United Kingdom
Family with children
Family Room Bunks
1 night in August 2025
|
Reviewed: September 28, 2025
6/10
Decent Location, Issues with Cleanliness
dusty room substandard meal
The location is central, close to local shops.
The room seemed dusty. There was hair on the bed, and the room needed a proper clean. The evening meal was also substandard (my prawn and monkfish curry was swimming in sauce).
0 Helpful
Show more reviews
FAQs
About The Black Swan - The Inn Collection Group
Is parking available at The Black Swan - The Inn Collection Group?
Public parking is available on-site for free without reservation.
Which nearby attractions can be visited from The Black Swan - The Inn Collection Group?
Nearby attractions include Helmsley Castle (0.5 km), Rievaulx Abbey (4 km), and Helmsley Walled Garden (0.5 km).
What are the dining options at The Black Swan - The Inn Collection Group?
The restaurant offers an à la carte menu featuring European cuisine and there is also a bar/lounge area.
What amenities are available in the rooms at The Black Swan - The Inn Collection Group?
Rooms include a flat-screen TV, private bathroom, tea and coffee facilities, and free Wi-Fi.
How far is The Black Swan - The Inn Collection Group from Durham Tees Valley Airport?
The hotel is located 65 km from Durham Tees Valley Airport.
Are there options for breakfast at The Black Swan - The Inn Collection Group?
Breakfast is available for an additional charge of 12 GBP.
What features does The Black Swan - The Inn Collection Group have for families?
The hotel offers family-sized rooms and a children's menu.
Which languages are spoken by the staff at The Black Swan - The Inn Collection Group?
The staff speaks English.
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